Support & refunds.
Help with your workspace, preparation package, or payment.
Effective October 5, 2026
Contact Quick990
Quick990 is operated by Austin R Walker and Associates, LLC. Support is handled by email. Include your account email, organization name, tax year, and a brief description of the issue. For payment questions, include the payment date and Stripe receipt or payment ID if available.
Do not email passwords, card numbers, bank credentials, Social Security numbers, or unredacted sensitive documents. We will arrange an appropriate way to investigate if records are needed.
Refund policy
Contact us to request a refund. We review requests for duplicate charges, unauthorized purchases, wrong-package purchases, and technical failures that prevent delivery of a paid export. For a verified duplicate charge or a paid package we cannot deliver, we will refund the affected purchase. Other requests, including a change of mind after download, are reviewed individually; refunds are not automatic or guaranteed except where applicable law requires them.
Approved refunds are issued through Stripe to the original payment method. Bank or payment-provider processing may take additional time. A refund removes access to future exports for that purchase, but does not erase your saved answers or files you already downloaded. Your statutory rights are not limited by this policy.
Payment succeeded, but exports are locked?
Return to the review page for the exact organization, tax year, and form you purchased, then refresh. Make sure you are signed in to the account used for the purchase. If exports are still locked, contact us with the payment details. Do not purchase again to resolve a download problem.
Account and privacy requests
Use password recovery if you cannot sign in. For access, correction, or deletion requests, email us from your account address when possible. We verify authorization before acting. Read the Privacy policy for retention and deletion details.
Tax questions
Quick990 support helps with software and billing. Your accountant or qualified tax professional should advise on eligibility, tax treatment, required schedules, deadlines, and IRS filing. Review our Terms of use for what each purchase includes.